General

By purchasing from our online store, you agree to the terms outlined below. These Terms & Conditions may be updated at any time without prior notice.

Products

• All products are intended for pets only.

• Ingredients and nutritional information are provided to the best of our knowledge; please review carefully to ensure suitability for your pet.

• We are not responsible for adverse reactions. Customers should consult a veterinarian if unsure about dietary needs.
  
  

Orders & Payments

• All orders must be paid in full at the time of purchase.

• Prices are listed in Canadian dollars and may change without notice.

• We reserve the right to refuse or cancel orders in cases of suspected fraud or error.
  
  

Shipping & Delivery

• Free delivery is available within the Greater Vancouver Area (5–7 business days).

• Outside this area, shipping is provided through Canada Post based on the option selected at checkout.

• Delivery timelines are estimates only and may be impacted by carrier delays or circumstances beyond our control.
  
  

Returns & Refunds

• Due to the nature of our products, all sales are final unless the product is defective or damaged on arrival.

• If you receive a defective or incorrect item, please contact us within 7 days of delivery for resolution.
  
  

Liability

• We are not liable for misuse of products, shipping delays, or issues arising from inaccurate shipping information provided by the customer.